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Friday, December 8 • 10:30am - 12:00pm
Beyond Plain Language: Building Better Self-Help

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We will never have enough lawyers to serve the legal needs of all low- and moderate-income individuals and families. A significant part of the access to justice toolkit must include self-help materials. In this interactive session, we shift beyond the basics of plain language and readability and focus on ensuring that individuals can successfully use those materials. We apply insights from the fields of design, psychology, public health, and marketing to develop a framework for how legal aid organizations, public defenders, law school clinics, and others might re-conceptualize the design and delivery of written legal information for clients and unrepresented individuals. We work through examples provided by the audience to reimagine plain language materials, looking specifically at: theories of self-affirmation and motivation; the look and feel—format, font, word choice; more than words—illustrations and cartoons; and design thinking and user feedback.

avatar for Margaret Hagan

Margaret Hagan

Director, Stanford Legal Design Lab
Margaret Hagan directs the Legal Design Lab (http://legaltechdesign.com), an R&D lab for more accessible, intuitive, and engaging legal services at Stanford Law School’s Center on the Legal Profession. She is a lecturer at the Stanford Institute of Design (the d.school), and a lawyer... Read More →
avatar for Hallie Jay Pope

Hallie Jay Pope

Founder + President, Graphic Advocacy Project
Hi there! I'm a legal information designer at the Graphic Advocacy Project, a nonprofit that uses visual communication tools---like comics, graphic design, and animation---to explain legal concepts. My work focuses on sharing legal knowledge with communities that are systemically... Read More →
avatar for Erika J Rickard

Erika J Rickard

Associate Director of Field Research, Access to Justice Lab, Harvard Law School
Erika is a researcher at Harvard's Access to Justice Lab, connecting the practice of law and court administration to other disciplines through rigorous evaluation. Let's chat about strengthening researcher-practitioner partnerships, plain language and useful tools for people without... Read More →

Friday December 8, 2017 10:30am - 12:00pm EST
Meeting Room 9 Meeting Room Level