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Thursday, December 7 • 2:15pm - 3:45pm
Using Data and Technology to Protect Low-Income Populations from Consumer Fraud

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This session focuses on consumer frauds that specifically target low-income populations. This fraud cuts across various demographics, including older adults, veterans, and rural populations. Panelists will describe what demographic data the FTC has gathered means for consumer protection and brainstorm with participants ways this data can help serve these populations. They will also discuss steps to help use this data to improve complaint gathering and inform complaint data analysis. Panelists will discuss the Consumer Sentinel database and its potential to help find consumer fraud targeting low-income populations. Panelists will foster a discussion about how complaint intake for Consumer Sentinel can be more useful and practical for legal aid. What outcomes can add value? Are there consumer education materials that can be helpful, and, if so, which ones? The possibility of consumer redress and what affect the possibility of returning money to consumers has? Where can resources best be focused?


Ami Dziekan

Program Manager for the Do Not Call Registry, Federal Trade Commission
Ami Dziekan is the program manager for the Do Not Call Registry at the Federal Trade Commission in its Division of Consumer Response and Operations, managing to the Do Not Call Registry and working on the Consumer Sentinel team. The Consumer Sentinel team helps gather consumer complaints... Read More →

Monica Vaca

Assistant Director, Division of Marketing Practices, Federal Trade Commission
Monica Vaca is associate director for the Division of Consumer Response in the Federal Trade Commission’s Bureau of Consumer Protection. Since 2002, Ms. Vaca has litigated or supervised litigation against companies and individuals charged with engaging in fraudulent or deceptive... Read More →

Thursday December 7, 2017 2:15pm - 3:45pm EST
Meeting Room 4 Meeting Room Level