2017 NLADA Annual Conference

This session focuses on consumer frauds that specifically target low-income populations. This fraud cuts across various demographics, including older adults, veterans, and rural populations. Panelists will describe what demographic data the FTC has gathered means for consumer protection and brainstorm with participants ways this data can help serve these populations. They will also discuss steps to help use this data to improve complaint gathering and inform complaint data analysis. Panelists will discuss the Consumer Sentinel database and its potential to help find consumer fraud targeting low-income populations. Panelists will foster a discussion about how complaint intake for Consumer Sentinel can be more useful and practical for legal aid. What outcomes can add value? Are there consumer education materials that can be helpful, and, if so, which ones? The possibility of consumer redress and what affect the possibility of returning money to consumers has? Where can resources best be focused?